Relationship Building = Repeat Business
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The most effective and inexpensive tool to grow any business is word of mouth advertising. Customers refer their friends and colleagues to individuals and companies they like the most and have the strongest relationships with. Most of what you do day-to-day at work should be tied to building relationships and keeping your customers happy and satisfied. The smartest companies of today continuously sharpen their focus on this area because good relationships create loyal customers, and loyal customers create repeat business- over and over again. In fact, data shows that most customers are not only loyal, but are also willing to pay more money and share more information with companies they have built strong relationships with. Learn how to create stronger relationships with your customers and create a win-win for everyone!
Speaker(s): tenbiz, Inc. offers business services that improve efficiency, increase profitability and create value over the long term. tenBiz, Inc. develops strategy and manages projects for businesses and organizations through interactive client engagement, consultative relationships and education. Tonya Snider is the founder and CEO of tenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, training and project management and helps companies grow, streamline and drastically improve their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses, was a commercial lender and developed entrepreneurship curricula and training for the public and private sectors. She has worked directly in both the non-profit and for-profit sectors and has a passion for helping people reach their goals.
Business Resiliency in 2020 Series
Fee: No Cost