Best Practices for Communicating with Customers and Employees in Light of COVID-19 (COMMUNICATION)

Customers & employees will likely be exposed to conflicting information and feel anxious or confused. Be sure to communicate safety and general policies promptly, clearly, and in a balanced manner. Be proactive and help put “your people” at ease with consistent and positive language that answers their questions and assures them that they can rely on you. Furthermore, communicate information in a relatable way and help those affected by changes understand the reasoning behind the changes they may experience.

Speaker(s): tenbiz, Inc. offers business services that improve efficiency, increase profitability and create value over the long term. tenBiz, Inc. develops strategy and manages projects for businesses and organizations through interactive client engagement, consultative relationships and education. Tonya Snider is the founder and CEO of tenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, training and project management and helps companies grow, streamline and drastically improve their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses, was a commercial lender and developed entrepreneurship curricula and training for the public and private sectors. She has worked directly in both the non-profit and for-profit sectors and has a passion for helping people reach their goals.

Co-Sponsor(s): WBC Chamber of Commerce

Registered attendees will receive a Webex link to the session, by the email address provided by the attendee, 12-24 hours before each session.

Fee: No Cost