Conflict Resolution for Small Business Owners
Every small business has dealings that might result in conflicts that arise with customers or vendors, amongst staff, or in other delicate situations. These conflicts may be simple misunderstandings that you can clear up easily; or they may reveal subtle, but pervasive problems that can compromise the ability of your organization to deliver first-rate customer service. This workshop will explore the importance of using emotional intelligence, perception, and communication as an effective means of dealing with conflict. We will develop a process for identifying the symptoms of conflict and demonstrate how small business owners can implement policies and procedures that get to the heart of the issues and will encourage conflict resolution throughout your organization.
Speaker(s): B. Kennedy
Fee: No Cost