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How to Create a Great Customer Service Plan

Tue 9:00 AM to 12:00 PM
Topic: Customer Relations

Every customer, member, employee, or volunteer deserves The Experience of a Lifetime! The key to remember is that people who are satisfied and pleased tell their friends! It’s free marketing! You have to understand what customers want and how they want it. In “The Experience of a Lifetime,” you will learn: • How to create a plan that assures great customer service • The basics of how to offer great customer service • Why difficult people can be great lessons to us all • When you should let someone “just vent” • The Moments of Truth • The 7/11 Rule: The 11 perceptions people create in the first 7 seconds after they meet you “The Experience of a Lifetime” can prove that offering great service isn’t impossible!

Speaker(s): M. Collins

Fee: No Cost

Phone: (252) 522-8021


Lenoir Community College Small Business Center
Kinston Enterprise Center, Building 26
Room 313
327 North Queen Street Kinston, NC 28501
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