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SBCN - North Carolina Community College System Small Business Center Network
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Developing a Customer Service Plan for Your Business

Thu 9:00 AM to 12:00 PM
Topic: Customer Relations

Extraordinary service isn’t something you can fake. It must come from inside you – from the heart. Delivering true from-the-heart service is about connecting with people and making them feel special. Knowing what your customer wants and believing you can make a difference is key to developing a successful customer service plan. In this workshop, participants will discover what it takes to create a culture that will provide extraordinary customer service. You will learn how to: • Create a vision for customer-focused service • Deliver your vision “plus one” • Add your “Personal Signature” to all aspects of your service If you do not proactively develop better “customer focused” service, you are basically conceding your customers to the competition.

Speaker(s): J. Bullins

Fee: No Cost

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Phone: (252) 522-8021


Lenoir Community College Small Business Center
Kinston Enterprise Center, Building 26
Room 313
327 North Queen Street Kinston, NC 28501