WEBINAR: Best Practices for Communicating with Customers and Employees in Light of COVID-19
Customers & employees will likely be exposed to conflicting information and feel anxious or confused. Be sure to communicate safety and general policies promptly, clearly, and in a balanced manner. Be proactive and help put “your people” at ease with consistent and positive language that answers their questions and assures them that they can rely on you. Furthermore, communicate information in a relatable way and help those affected by changes understand the reasoning behind the changes they may experience.
Speaker(s): Tonya Snider, TenBiz, Inc.
Pre-registration is required. Online WebEx registrants will be emailed the access information 24 hours before the training session. Meeting Number: 610 091 907 Meeting Password: sbcn2020 Please contact the SBC at 704-330-6658 with questions related to access or technical difficulties. Thank you!
Fee: No Cost