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Customer Service: Behavioral Styles and the Platinum Rule

Tue 6:00 PM to 8:00 PM
Topic: Customer Relations

The Platinum Rule goes beyond treating customers the way you want to be treated, to the next level of treating them the way they would like to be treated. Learn about the Four Basic Behavioral Styles: • Rational, • Inquisitive, • Decisive, and • Expressive. What’s your style and what’s your customer’s style? They may not be the same. Learn how to practice the Platinum Rule in Customer Service.

Speaker(s): Sharon Seaford Department Chair Business Administration /Marketing at FTCC

Fee: No Cost

Phone: 910-678-8296


Fayetteville Technical Community College
General Classroom Building Room 114
2817 Fort Bragg Rd Fayetteville NC
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