Customer Service Metrics for Business

In business we need to measure what we know supports growing our business. Customer Service when delivered properly is a vital component of customer retention and referrals and thus helps to grow our business. In this engaging webinar we will explore various customer service areas and the metrics associated with them which when measured and impacted by process improvement and training can help us increase business. " We will explore the following Customer Service areas: Employee Performance Metrics Process Metrics Customer Engagement Metrics

Speaker(s): Teddy Burriss

A link to the webinar will be sent to attendees two days in advance.

Fee: No Cost