Secrets of Customer Service for Small Businesses

These days, small businesses will not survive for long without great customer service. To compete in a “big box” world, customer service is your greatest competitive weapon. Find out what you need to do to keep your current customers happy, attract new ones, and keep both groups coming back. We’ll discuss some of the typical reasons why customers leave and what you can do. We’ll look at customer service from different perspectives and share stories – the good, the bad and the ugly. You’ll leave with skills to improve customer relationships, build customer loyalty and increase sales.

Speaker(s): Emily Ballance

Fee: No Cost