Master Business Academy, Session 4: Small Business Management, Part 1

A growing business faces many make-or-break issues: taking on more and bigger customers; hiring, training, developing - and sometimes firing - employees; service consistency; quality issues; and much more. In this session: learn a system for recruiting, interviewing, and hiring the best employees; create a policy/operations manual; develop your customer service culture; learn the best ways to motivate and develop employees; design a system for disciplinary action; discuss operational topics identified by the course participants.

Speaker(s): Pete Ellis, Jr.

Participants are expected to attend all 5 sessions.

Fee: No Cost