The Experience of a Lifetime: Customer Service for Today? Customers (NEW)

Every customer deserves The Experience of a Lifetime! The key to remember is that customers who are satisfied and pleased tell their friends! Free marketing for small business owners! In “The Experience of a Lifetime,” you will learn: • The basics of offering great customer service • Why difficult people can be great lessons to us all • When you should let someone “just vent” • The Moments of Truth • The 7/11 Rule: The 11 perceptions people create in the first 7 seconds after they meet you.

Speaker(s): Mike Collins

Fee: No Cost