Best Practices for Communicating with Customers and Employees in Light of COVID-19

Customers & employees will likely be exposed to conflicting information and feel anxious or confused. Be sure to communicate safety and general policies promptly, clearly, and in a balanced manner. Be proactive and help put “your people” at ease with consistent and positive language that answers their questions and assures them that they can rely on you. Furthermore, communicate information in a relatable way and help those affected by changes understand the reasoning behind the changes they may experience.

Speaker(s): Tonya Snider, TenBiz, Inc.

Login information for this webinar will be emailed 24 hours ahead of time. Note: Registration will be available until 8:00 am. the morning of the webinar.

Fee: No Cost