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The Experience of a Lifetime: Customer Service that Works!

May
13
2015
Wed 9:00 AM to 11:00 AM

When you’re offering your time, energy or money for a service or product, don’t you want the experience of a lifetime? Mediocre and bad customer service is so normal now that we all want something great; something extraordinary! In “The Experience of a Lifetime,” you will learn: - How to understand that everyone is a customer - Why difficult people can be good customers - When you should let a customer “just vent” - The Moments of Truth - The 7/11 Rule: The 11 perceptions customers create in the first 7 seconds after they meet you - How to read customers - How to anticipate customer problems - How to communicate effectively with displeased customers - How to create a simple communications plan for crises - When customer service should go “The Extra Mile”

Speaker(s): Mike Collins

Co-Sponsor(s): Wake Forest Chamber of Commerce


Fee: No Cost

Phone: 919-335-1019

Location

Wake Forest Chamber of Commerce
350 South White Street Wake Forest, NC 27587
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