Dealing With Difficult Customers and Situations

Difficult people are everywhere. No matter where you go, you can never hide from them and work is no different. Not surprisingly, they all have one thing in common. You must address them. No matter the type of difficult situation in which you find yourself, dealing with difficult people or situations is a must. Instead of allowing them to ruin your day and everyone else around them, learn specific ways to manage this challenge and feel empowered to make it better. This session will discuss items such as: • Why people sometimes behave badly • What we can do to help create a positive outcome • How to keep calm in stressful interactions • Specific words to avoid in conflict situations