Resolving Customer Conflict for the Small Business Owner
Sep
3
2015
Thu 1:00 PM to 3:00 PM
The customer is neither disgruntled nor difficult, just dissatisfied. Effective customer service IS customer satisfaction. Learn how to use active listening as a communication tool that resolves customer concerns and keeps your customer coming back. A great workshop for any small business owner or entrepreneur interested in improving "people skills." Pre-register by calling 910-879-5572
Fee: No Cost
Phone: 910-879-5572
Email: jbjohnson@bladencc.edu
Location
Elizabethtown Public Library
111 North Cypress Street Elizabethtown, NC 28337