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MindSpark Live: Angry Customers Can Be Your Best Friends | Online

May
6
2020
Wed 12:00 PM to 1:00 PM
Topic: Customer Relations

MindSpark Live is held on the first Wednesday of each month from 12-1pm. Even when you always give your best effort, dissatisfied customers are, unfortunately, a fact of life. Typically, most people dread hearing about it or even fear the interaction that sometimes follows. But you should want to be hassled by your dissatisfied customers! You need to know what upset them so you can resolve it and not do it again. You need to hear how disappointed or angry they are so you can make it up to them in a way that will help rebuild their trust. How you respond to these unfortunate situations will determine whether the customer goes on to tell all his friends and family how terrible your business is or instead rave about your unmatched customer service. This session will explore how to turn unhappy customers into some of your company’s most loyal and happy ones! This will be a live webinar presented through Zoom. Meeting and access information for this webinar will be available upon registration. We highly recommend logging into this meet at least 5 minutes prior to the start time (12:00). If you have any questions please contact The RCC SBC at 336-328-1750 or email lrrichardson@randolph.edu.

Speaker(s): Tonya Snider and tenBiz Inc.


Fee: No Cost

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