Customer Service for Your Business
This event has been canceled
Your Business depends upon repeat customers and great employees. Plenty of options are available as customers choose between big box stores, large companies, and your business. Customers decide to continue to do business with you based upon their experience with you and with your employees. As the Owner, how do you balance your time between training employees and handling customer requests without losing your bright and positive attitude? Tim Dannelly is presenter. Topics include: • Developing Solution Centered Thinking • How to say ‘NO’ and deliver bad news without being offensive • Positive ways to handle demanding customers • Ways of keeping, and instilling in employees, a winning attitude
Speaker(s): Tim Dannelly
Co-Sponsor(s): Washington/Beaufort Chamber of Commerce
Fee: No Cost