Managing Your Business Reputation
Apr
27
2015
Mon 1:00 PM to 2:00 PM
Explore your business’ service delivery as it relates to your customers. What are they saying about their experience with your company? Are the majority of comments raving testimonials or are they complaints? Who is listening to their communication: friends/family, business community, the internet via review sites or blogs? Learn how to effectively communicate your vision, mission and values to your customers. Additionally, what are the best ways to broadcast customer testimonials and to handle complaints? If online or in the media, what best way to act responsibly to make fine wine out of sour grapes?
Speaker(s): Brian Wright
Co-Sponsor(s): Better Business Bureau of Northwest North Carolina Winston Salem Chamber of Commerce
Fee: No Cost
Phone: 336-757-3810
Email: sbc@forsythtech.edu
Location
Forsyth Tech Small Business Center
525@Vine - Innovation Quarter
525 Vine Street
Winston Salem, NC 27101