Deep Dive Lab: Providing Exceptional Customer Service

Description: It’s not just about gettingnew customers. It’s about keeping them. The best way to gaincustomer loyalty is to offer superior customer service.

In this session we willdiscuss:

• Knowing your business

• Knowing your customers

• Listening with purpose

• Responding effectively to complaints

• Understanding the difference between good and great service

This training will be led by Desiree Stark from Desiree Stark consulting. Desiree brings years of experience in HR consulting, including talent management, learning and development, training and facilitation.