Customer Service in the Age of COVID-19

In this unpredictable and uncomfortable time in our history, rolling out the red carpet for your customers is more important than ever before. This webinar will provide you with practical strategies for staying connected with your customers, re-earning their trust, and coming up with creative ways to engage them. Nurturing relationships with your customers, your team, and your vendor partners now is what will keep you in business for the long-haul. Walk away from this webinar understanding how to:

• Identify the three areas of your customer's experience. • Apply creative ideas to connect more fully with your customers and your team. • Strengthen trust between you and your customers. • Use the language of empathy with your customers and your team. • Embrace the opportunity to innovate