Deep Dive Lab: Rolling Out the Red Carpet - Excellence in Customer Service

Learn how to set your business apart with excellent customer service. For almost two decades, Donna Cutting has been inspiring audiences and leading teams to roll out the red carpet for their customers. As the Founder and CEO of Red Carpet Learning Systems, Inc., Donna has built a team of experts who help clients increase employee engagement, improve internal communication, get better customer service scores, and earn sales through the customer experience. She’s the author of two books, including 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression (Career Press, 2015), and The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley, 2008).