It pays to be nice! How top businesses win through their unique customer experience.

Each week the average Chick-fil-A restaurant has greater sales than the average McDonald's and Starbucks COMBINED... despite being closed one day a week!

How do they do that?

A key ingredient in the Chick-fil-A recipe for success is the Customer Experience… also called “CX” by many CEO’s and CMO’s. If you look at the companies that are consistently lead in relative market share, sales, profits, customer satisfaction, employee retention and about every other metric, they are also the companies that provide the best Customer Experience. Their customers aren’t just loyal… they are devoted and even downright fanatical.

You don’t have to be The Ritz-Carlton, Publix Supermarkets or Disney to attract crowds of raving fans to your business. But you can follow the same proven formulas to achieve those epic levels of customer devotion.

You’ll hear from two people who know first-hand how a superior Customer Experience is consistently delivered: John Goodman, who operates Hope Mills Chick-fil-A, and Kent Hill, the Director for FTCC’s Center for Innovation, Entrepreneurship & Small Business.

Join us Thursday evening, August 26th from 6:15 until 8:00pm at the VFW Post 10639 at 3226 Davis St, Hope Mills.

Free admission for Hope Mills Chamber members. A $10 donation is requested from non-members.

For more information, please contact the Hope Mills Area Chamber: (910) 423-4314 or hmacc@hopemillschamber.org