Customer Service in a Customer Empowered World

Years ago, if people were upset with your product or service they might tell 10 or 11 others. No more. With the growth of smartphones, tablets and laptops, they can now turn thousands away from your establishment within seconds, and they do! On the other hand, people who are pleased with their experience, who used to tell two or three people, can now rally thousands of new prospects! Knowing how to turn a dissatisfied patron into a loyal customer is one significant key to offering great customer service. You will leave this class understanding great customer service skills for on the ground and in the air. Great customer service is never an accident. It is the result of preparation, training and monitoring your online reputation.

Speaker(s): Martin Brossman

Fee: No Cost