Business Retention: The Art of Loyalty, Repeat Customers and Sustainable Sales - Online

It’s easier to keep a customer than find a new one. This is why retention numbers are so important. Do you make it easy for customers to continue to buy from you? There are many ways to encourage repeat customers. During this webinar we will explore retention ideas such as: anticipating your customers’ needs, loyalty programs, subscription and membership options, excellent customer service, e-lists, Facebook groups, feedback forms, and surveys. Expect to take notes and apply the information directly to your business. You’ll walk away with custom plans to increase sales right away – starting with the people who already know, like, and trust you.

Speaker(s): Joy Taylor

Fee: No Cost