Business Planning Pt. 4: Writing your Business Plan – Designing the Customer Experience

Customers are the heart of your business. Learn how to use the customer journey map, the customer experience map and service blueprints to greatly improve and enhance your customers’ experiences with your business. Great customer experiences lead to more repeat business and, very importantly, referrals.

Speaker(s): Carl Baumann

PMC Building 41, Room 224

Fee: No Cost